Terms & Privacy Policy

This notice explains how we process your personal information.

PRIVACY NOTICE

Private Detective Institute complies with the principles of the EU’s General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Your privacy and security are of utmost importance to us. We respect the privacy of everyone who visits our website and uses our services. We are committed to respecting, securing and protecting your privacy and private data. We are also committed to being transparent about what we collect from you and how we use it.

This policy, which covers your use of our website and services, provides you with information about what personal data we collect, how we use your data, how we ensure your privacy is maintained, and your legal rights relating to your personal data.

Why we collect your data?

By collecting your data, it allows us to understand what your needs and wants are and to provide personalised content and match the most relevant services for you. All data will only be collected with a legitimate reason as stipulated by GDPR.

Legal Basis

We will process your data securely under the following legal basis:

  • We require a name, address, telephone number and email address for secure identification and correspondence during your use of our services
  • We require contact details to inform you of any matter in relation to your case and It is necessary for our performance of a contract with you
  • You have consented to our use of your personal data or
  • We are complying with a legal obligation or
  • It is necessary in pursuit of our legitimate interests

How We Use Your Data

All personal data is processed and stored securely. We do not keep your personal data for any longer than it is necessary in light of the reason(s) for which it was first collected.

  1. Your personal data will be deleted if we’ve not had any action with for after 24 months
  2. Where we have a legal obligation to keep it longer than that we will delete it as soon as our legal obligation is discharged.
  3. We may keep your data longer if we are involved in a legal claim or dispute. Where this is the case we will delete it as soon as such claim or dispute is resolved.

Our use of your data will always have a legal basis (as set out above), and we may use your data for the following purposes:

  1. Providing and managing your our services.
  2. Personalizing and tailoring your experience on our website and services.
  3. Providing and managing your account in regards to your case
  4. Communicating with you (replying to your emails and enquiries).
  5. To provide you with goods and services as ordered.
  6. Market research.
  7. Analyzing your use of our site and services, gathering feedback, to continually improve our site and your experience.
  8. You will always be able to unsubscribe or opt-out from this use at any time.

Storing And Sharing Your Data

Data security is very important to us and we take appropriate security measures to safeguard and secure your data which is collected via our website and purchase of services. All data will be encrypted in cloud storage with no physical copies kept. The cloud storage is backed up onto a server with a three tier security system in place. Any breaches will be reported to the ICO within 72 hours. All data shared with clients and suppliers are subject to a Data Protection Agreement.

Your Rights

Under the General Data Protection Regulation (GDPR) you have a number of rights with regard to your personal data, which this policy and our use of your data has been designed to uphold:

  • Right to be informed – you have the right to be informed about our collection and use of your personal data.
  • Right of access – you have the right to request a copy of the information that we hold about you. You can do this by contacting us using the above details.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

TERMS & CONDITIONS

  1. Hours of Business
  • Taylor Investigations Limited offer a 24 hour service. All calls, at all hours, will be answered by an officer of the company. Normal office hours are from 08.30 to 17.30hrs.
  • We are pleased to see clients by appointment at our office, but we are also happy to seen clients at their home or at their business premises, if this is more convenient.
  •  Instructions for overseas assignments can be taken at our office, vie phone or email.
  1. Responsibility and Communication
  •  Instructions can be given over the telephone, in a personal meeting at any of the venues mentioned above, or in writing via email. Wherever possible, instructions will be confirmed by the client in writing, thus ensuring clarity of instruction and increasing efficiency.
  • Should there be any aspect of our work or service with which you are not entirely happy, which we trust will be unlikely, please raise the matter with any Director at the earliest possible opportunity. In writing to either our Trading Office address or via email to kontakt@detektivprivat.al.
  •  You will be informed of the name of the person that is handling your case and where appropriate, of any other lines of communication, and points of contact.
  • When you telephone our office wherever possible you will be put through to the appropriate person to take your instructions, or the person that is already dealing with your case. However, if they are unavailable when you telephone, please speak with another staff member who may be able to deal with your enquiry, take your instructions, or take a message.
  • Institute of Private Detective make every attempt to verify the credentials of clients, to establish that they have lawful reasons to instruct an investigation to be conducted.
  •  Institute of Private Detective will carry out all investigations within the confines of the law, and within the bounds of morality and professional ethics.
  • Our prime commitment is to our clients and to respect the best interest of clients by maintaining the highest standard of proficiency, and reporting to clients all the facts ascertained, whether they be advantageous or detrimental, and nothing be withheld from clients, save by dictates of law.
  • We will respect the privacy of clients and their lawful confidences, and ensure that services are adequately secure to protect privacy and to guard against inadvertent disclosure of private information
  • .All our staff are committed to delivering a high quality of service, in what we hope is as helpful and friendly a manner as possible. We employ staff with the relevant knowledge, skills and competencies to meet the needs of our clients, with a commitment to perform all professional duties in accordance with the highest moral principles, in a manner which will not bring the industry into disrepute, and to ensure that all employees, or other persons paid to assist an investigation, adhere to this code of ethics.
  1. Information
    • Institute of Private Detective will make every effort possible to ensure the accuracy of any information, in any form, supplied, to the best of the knowledge, information and belief of Institute of Private Investigation. Information supplied will be rectified if it is subsequently found to be incorrect.
    • Any information, in any form, supplied by Institute of Private Detective is done so on the understanding that it is for the sole use of the instructing client and any such information (in any form) shall not be disclosed, transmitted or copied in any way whatsoever, without the written permission of Institute of Private Detective.
  1. Bespoke Equipment 
  • Where equipment has been obtained and/or constructed to a customer’s specification and at their request, Institute of Private Detective retains the right to charge the full quoted fee and disbursements should there be any change in the customer’s requirements irrespective of reason or circumstances.
  •  All equipment is dispatched from our Trading office in Tirana, is thoroughly checked in full working order before dispatch, any items not received in full working order need to be reported to our Trading office within 24 hours of receipt.
  • Any bespoke equipment is non-returnable and non-refundable.
  • Any tracking equipment used within an investigation will be administered and removed by Institute of Private Detective and will remain the sole ownership of Institute of Private Detective only.
  1. Fees
    • You will be given a formal quotation for any request for work via email by Institute of Private Detective. The quotation is valid for 14 days and we reserve the right to alter this quotation should you wish to proceed with the work outside of this 14 day period.
    •  Rates stated may not be appropriate in cases of exceptional urgency, complexity or responsibility. Where such circumstances exist, we must reserve the right to revise rates by agreement.
    • In all cases, (and this includes fee estimates) VAT and disbursements are charged inclusive to the price quoted. Quotations are given on the basis that the case proceeds reasonably smoothly and without undue complication or delay: If it seems that these factors will cause the quotation to be exceeded we will give you as much notice as possible, and reserve our right to revise the quotation.
    • Fees are payable whether or not a case is successfully concluded or completed unless superseded by prior agreement, as may be the case in some instances, for certain categories of service.
  1. Payment
    • Our charges are payable prior to commencement of the investigation being carried out. Once payment has been received this is a confirmation for the work to commence under these terms and conditions. You will be provided a commencement date for when work will begin.
    • Any disbursements that we incur on your behalf are payable by you in advance, and therefore we do ask you to settle such amounts promptly, or risk delays to your case.
    • Payments can be accepted by the following methods; Cash, Cheque, PayPal and direct bank transfer. Cash or Cheque payments are to be sent to the trading address of Office Str: Ibrahim Rrugova; Kompleksi Green Park; Buikdung No.2; Ap.13
    • Agent to Agent rates are confirmed prior to commencement of work and payment is to be made within 14 days of completion.
    •  Other legal professionals such as solicitors are applicable to a 30-day payment term when arranged and agreed directly with Institute of Private Detective prior to the commencement of any work. This is only for reoccurring clients only. First time legal professionals are subject to payment up front before work commences.
  1. Contract
    • Due to the nature and speed that an investigation is required to commence, we are happy to undertake enquiries from telephone or email instructions, but we would ask that clients give us as much detail as possible to confirm their identity, due to the due diligence we need to perform, to ensure we are acting within legal and moral guidelines and in accordance with the Code of Ethics of the United Kingdom of Professional Investigators. We can supply written contracts but in the absence of this, we rely on our telephone contract, verbal or written agreement. All dates and times of all telephone calls are recorded.
    • In line with our GDPR policy, please be aware that all closed case files are destroyed within a two month period unless the matter relates to a criminal case whereby it will be kept until the criminal justice system has closed the case. If you require further clarification please contact your case manager.

How to contact us:

  • By email: kontakt@detektivprivat.al
  • By telephone: +355 (0)67 211 5555
  • By mail: Rr: Ibrahim Rrugova; Kompleksi Green Park; Kulla II; Ap 13